Cisco Systems Inc., a leading supplier of networking equipment and network management solutions, partnered with Infosys BPO to enhance its World Wide Partner Support Program.
Infosys BPO adopted a multi-pronged strategy to create awareness about partner programs at Cisco and ensure consistent support across them. Their robust delivery model, automated processes and best practices helped Cisco increase sales and contract renewals, and enhance the partner experience. In addition, the training imparted to partners reduced the number of requests for parts replacement and services.
Infosys BPO provides sales support service in nine languages for Cisco’s global customers from its development centers in India, Mexico, China, and the Czech Republic.
Click here to download this white paper